About This Course
The module is to train F N B supervisor, assisting manager or manager to provide quality control for service. It also includes supervising opening of shifts, monitoring customer service, handling customer complaints, handling problem payments and supervising handovers and closing of shifts at managerial level.
What You’ll Learn
LU 1: Monitor Customer Service Standards in the Organisation
LU 2: Manage payment shifts and its documentation
LU 3: Coach and mentor staff to apply control process for improvement
LU 4: Administer quality standards and manage relationship at the workplace
LU 5: Feedback and industry trends
LU 6: Apply brand standards and SOP for consistency of work
Relevant Job Role(s)
F N B waiter, waitress, supervisor, assisting manager, manager
Minimum Entry Requirement
Applicants should preferably be:
• At least 18 years old
• Have at least secondary 4 school education
• Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL Level 5) and Workplace Numeracy (WPN) Level 5.
• Learners who are not able to fulfil basic literacy requirements for the program will be advised to register for the WSQ Work Place Literacy (WPL) and Workplace Numeracy (WPN) Level 5 Program.
