• Implement service standards within the organisation
• Take corrective actions of guest dissatisfaction events
• Provide feedback for changes to service standards and provide inputs for ongoing changes to outlet procedures
• Schedule and complete scheduling documentations based on operational needs
• Ensure safety and hygiene of final products, and working place
• Identify signs of pest infestations and carry out follow-up actions
• Ensure outlet cleanliness and appearance is maintained
• Train, coach and mentor staff on service, safety and hygiene standards in accordance with organisational procedures and
recipes, food and Workplace Safety and Health requirements
. Identify areas of improvement in Processes

What You’ll Learn

LO1: Implement Service Standards
LO2: Understand the human factor at the workplace
LO3: Apply food and beverage hygiene safety guidelines
LO4: Understand food preparation and different serving styles
LO5: Improve staff performance at the workplace
LO6: Stay relevant and competitive within the industry

Relevant Job Role(s)

Any matured adults with sufficient education level or food and beverage waiter, waiters, assistant manager, manager