About This Course
Course Overview
If you are interested in this course, please register directly with the training provider.
About This Course
LO1: Examine methods to develop a customer journey map for the organisation’s target customers
LO2: Analyse gaps in customer experience with organisation’s products and/or ser-vices in the customer journey map
LO3: Apply brainstorming ideation technique to ideate products with features and benefits that enhance customer experience
LO4: Apply brainstorming ideation technique to ideate technology-enabled services that enhance customer experience
LO5: Apply brainstorming ideation technique to ideate zero-waste complementary products that enhance customer experience in supporting sustainable dining.
LO6: Apply brainstorming ideation technique to ideate eco-friendly complementary services that enhance customer experience in supporting the sustainability trend
LO7: Evaluate proposed improvements to innovate the customer experience
LO8: Plan the implementation of agreed recommendations to enhance the customer experience
What You’ll Learn
In this course, learners will develop the skills necessary to create an effective customer journey map for their organization’s target customers. By analyzing gaps in customer experience throughout the journey, learners will be able to suggest improvements to the features and benefits of their products or services to enhance the overall customer experience. Furthermore, learners will learn how to evaluate proposed improvements and plan the implementation of agreed recommendations, in order to innovate and enhance the customer experience. By the end of the course, learners will be equipped with a range of methods to improve the customer experience and apply them in their organizations.
Minimum Entry Requirement
Assumed Attitude • have effective communication and relationship management skills to work with employees from all levels and areas within an organisation Assumed Skills and Knowledge • manage the delivery of services to stakeholders within projects of limited scope • have effective communication and relationship management skills to work with employees from all levels and areas within an organisation • provide support to operational employees in the implementation of change processes • work with competitive knowledge of the business, industry, and sector in which the organisa-tion operates • Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5 • Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5
| Course Title | Gross Fee with 9% GST | Net fee after subsidy | ||
|---|---|---|---|---|
| Singapore Citizens, Permanent Residents aged 39 and below | Singapore Citizens, Permanent Residents aged 40 and above | SME-sponsored local employees | ||
| Customer Experience Innovation | $675.8 | $365.8 | $241.8 | $241.8 |
- Self-sponsored individuals must be at least 21 years old.
- Absentee payroll support in addition to course fee funding available for employer-sponsored candidate
- Terms and conditions applies to all types of SSG fundings.More details at www.tpgateway.gov.sg
