This skill describes the ability to promote the use of effective
communication within a team. It also includes using conflict resolution
and negotiation strategies as well as building rapport with colleagues,
stakeholders and customers.

What You’ll Learn

LO1: Promote effective communication within the team
LO2: Communicate strategies to negotiate an acceptable outcome
LO3: Resolve conflicts through negotiation while taking diversity issues into consideration LO4: Understand the importance of keeping abreast and staying relevant

Relevant Job Role(s)

waiter, waitress, supervisor, assistant manager, manager

Minimum Entry Requirement

Assumed Attitude
• have effective communication and relationship management skills to work with employees from all levels and areas within an organisation
Assumed Skills and Knowledge
• manage the delivery of services to stakeholders within projects of limited scope
• have effective communication and relationship management skills to work with employees
from all levels and areas within an organisation
• provide support to operational employees in the implementation of change processes
• work with competitive knowledge of the business, industry and sector in which the organisation operates
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
• Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5
Required Years of Experience in Relevant Domain
• at least 3 years F&B experience