Quality Assurance Management L3

Addison Institute

About This Course

Course Overview

If you are interested in this course, please register directly with the training provider.


About This Course

The module is to train F N B supervisor, assisting manager or manager to provide quality control for service. It also includes supervising opening of shifts, monitoring customer service, handling customer complaints, handling problem payments and supervising handovers and closing of shifts at managerial level.

What You’ll Learn

LU 1: Monitor Customer Service Standards in the Organisation
LU 2: Manage payment shifts and its documentation
LU 3: Coach and mentor staff to apply control process for improvement
LU 4: Administer quality standards and manage relationship at the workplace
LU 5: Feedback and industry trends
LU 6: Apply brand standards and SOP for consistency of work

Relevant Job Role(s)

F N B waiter, waitress, supervisor, assisting manager, manager

Minimum Entry Requirement

Applicants should preferably be:
• At least 18 years old
• Have at least secondary 4 school education
• Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL Level 5) and Workplace Numeracy (WPN) Level 5.
• Learners who are not able to fulfil basic literacy requirements for the program will be advised to register for the WSQ Work Place Literacy (WPL) and Workplace Numeracy (WPN) Level 5 Program.


Course Title Gross Fee with 9% GST Net fee after subsidy
Singapore Citizens, Permanent Residents aged 39 and below Singapore Citizens, Permanent Residents aged 40 and above SME-sponsored local employees
Quality Assurance Management L3 $651.82 $352.82 $233.22 $233.22

  • Self-sponsored individuals must be at least 21 years old.
  • Absentee payroll support in addition to course fee funding available for employer-sponsored candidate
  • Terms and conditions applies to all types of SSG fundings.More details at



Level 2
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
Click outside to hide the comparison bar